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desafio ativo
Como transformar o nosso CRM de atendimento em uma única experiência
Como transformar o nosso CRM de atendimento em uma única experiência
Como transformar o nosso CRM de atendimento em uma única experiência
status
status
status
crítico
6 participantes
6 participantes
6 participantes
recrutados
Requisito do desafio
Requisito do desafio
Requisito do desafio
People-first
Future-proof
AI-driven
Mentores
Mentores
Áureo Videira
Áureo Videira
Group Product Manager
Einstein Torres
Einstein Torres
CFO & Especialista em IA
Dante Freitas
Dante Freitas
Founder - GZero
Renan Hannouche
Renan Hannouche
Founder - GZero
Gabriel Albuquerque
Gabriel Albuquerque
CEO Loomi
Skills Necessárias
Skills Necessárias
Skills Necessárias
Omnichannel Experience Design
Omnichannel Experience Design
Omnichannel Experience Design
CRM Strategy
CRM Strategy
CRM Strategy
Customer Journey Mapping
Customer Journey Mapping
Customer Journey Mapping
Contact Center Operations
Contact Center Operations
Contact Center Operations
Conversation Design
Conversation Design
Conversation Design
AI Assistant Design
AI Assistant Design
AI Assistant Design
Digital Twin Modeling
Digital Twin Modeling
Digital Twin Modeling
Service Quality Management
Service Quality Management
Service Quality Management
Knowledge Management
Knowledge Management
Knowledge Management
Personalization Strategy
Personalization Strategy
Personalization Strategy
Systems Integration
Systems Integration
Systems Integration
Data Architecture
Data Architecture
Data Architecture
Customer 360 Analytics
Customer 360 Analytics
Customer 360 Analytics
NLP for Customer Service
NLP for Customer Service
NLP for Customer Service
Human in the Loop Design
Human in the Loop Design
Human in the Loop Design
Service Blueprinting
Service Blueprinting
Service Blueprinting
Change Management
Change Management
Change Management
Agent Enablement
Experience Governance
Experience Governance
Experience Governance
Experimentation and A/B Testing
A missão
A missão
A missão
Como podemos transformar o CRM de call center em uma visão omnichannal?
Como usar a IA como gemeo digital em um atendimento semi-humano (parte gemeo, parte humano)?
Participantes
Participantes
Toque nos cards para acessar os Lifecards
Cecília Débora dos Santos Mendonça
Cecília Débora dos Santos Mendonça
Gerente de Transformação Digital
Gerente de Transformação Digital
Analytical Problem Solving
Analytical Problem Solving
Data Modeling and Interpretation
Data Modeling and Interpretation
Data-Driven Storytelling
Data-Driven Storytelling
Gabriel Bueno de Souza
Gabriel Bueno de Souza
Consultor de projetos
Consultor de projetos
Information Security Governance
Information Security Governance
Threat Detection and Response
Threat Detection and Response
Secure Architecture and Compliance
Secure Architecture and Compliance
Gustavo de Francisco Yazbek
Gustavo de Francisco Yazbek
Marketing Consultant
Marketing Consultant
Brand and Positioning Strategy
Brand and Positioning Strategy
Integrated Marketing Planning
Integrated Marketing Planning
Data-Driven Campaign Optimization
Data-Driven Campaign Optimization
Katiuscia Lubianca Rodrigues Mendonça
Katiuscia Lubianca Rodrigues Mendonça
Gerente de CX
Gerente de CX
Strategic Foresight and Vision
Strategic Foresight and Vision
Innovation Portfolio Management
Innovation Portfolio Management
Stakeholder Alignment and Influence
Stakeholder Alignment and Influence
Patricia de Abreu
Patricia de Abreu
Gerente de Projetos - Arquitetura de Software
Gerente de Projetos - Arquitetura de Software
Process Design and Optimization
Process Design and Optimization
Operational Performance Management
Operational Performance Management
Cross-Functional Coordination
Cross-Functional Coordination
